Returns & Exchanges

We want you to love your Isotoner products, which is why we offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your comfort experience, we make the return and exchange process simple and hassle-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal and secure it to your original packaging.

• 3.
  Ship the Package

  Drop off your return at any authorized carrier location; be sure to keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.